Returns & Exchanges
At Forever 21, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns on most items in their original, unworn condition with tags attached. Please note that certain items, such as jewelry, swimwear, and final sale products, are not eligible for return or exchange.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Securely pack your items in the original shipping box or a sturdy mailer, ensuring all original tags are attached and the packing slip is included.
Label and Ship
Print the prepaid shipping label provided through the portal, affix it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing