Frequently Asked Questions
Everything you need to know about shopping at Forever 21
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status by logging into your Forever 21 account.
What is your return policy?
We accept returns within 30 days of the ship date for a full refund. Items must be unworn, unwashed, and have all original tags attached. Please note that final sale items are not eligible for return.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.
How do I know what size to buy?
Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. You can attempt to cancel within 30 minutes of placement; however, once an order has reached the processing stage, it cannot be modified.